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SUPPORT - iProBono Application

Top Support Issues for iPro Bono

What is my username and password? How do I login?
You must be a registered user on the Arkansas Legal Services Partnership website in order to use this app. This service is provided to legal services advocates, pro bono attorneys, and other justice community members across Arkansas.

After the website administrator confirms your advocate status, you will receive an e-mail that contains your account information. You'll also have access to the more than 1,000 online resources available in the advocate area, including this mobile app.

If you have lost your account information, you can request a new password on the ALSP website. Once you have your username and password, you can log in to iProBono to view and request pro bono cases in Arkansas.

How do I search cases?
At the top of the "Cases" screen, you will see a search bar. You can type into the "Search" field to perform a full or partial keyword search to filter cases by case type.

For example, type "bank" to list all Bankruptcy cases or "consumer" to list only consumer cases.
Future releases of iProBono will expand upon the search criteria to include the county of the case and keywords within the case description.

How do I request a case?
After reviewing the case details and description, you can request it by pressing the "I Want This Case" button:
The "I Want This Case Button" is only a request. Your request will be sent via e-mail to the pro bono coordinator listed in the case description.

A pro bono coordinator will contact you regarding your interest in the case and provide you with additional information and details for formal acceptance of the case.

If you are not contacted within a reasonable amount of time, you can find the pro bono coordinator contact information in the case description.

You can view a list of all the cases that you requested in "My Cases."

  • Please Note
    The e-mail address sent to the case coordinator is the "Profile" e-mail stored within this application.
    You must fill out the e-mail field in the "Profile" screen in order to request cases. Please ensure that the e-mail is entered correctly or we may not be able to reach you for follow up information and confirmation.

I don't want this case. What do I do?
Requested cases are not immediately sent to the pro bono coordinator. There is a 15-minute delay in case you've requested a case by mistake or change your mind.

If this happens, you can go to "My Cases" to view a list of all the cases that you requested.

The case can be deleted from your queue by clicking "Edit" at the top right of the "My Cases" screen. Press the red circle to the left of the case that you want to delete. The "Delete" button will appear on the right of the case. Press "Delete" and the case will be removed from your "My Cases" screen.

What does the status mean in My Cases?
The "My Cases" screen lists all the cases that you requested through the "I Want This Case" button. Each case you requested will have one of the following statuses:

  • Pending - You have requested the case. The pro bono coordinator listed in the case description will be contacting you to discuss the details of the case and provide you with additional information about formally accepting the case.

  • Assigned - The case has been assigned to you. The Arkansas Legal Services Partnership website has a number of resources available to assist you.

  • To Be Deleted - The case has been assigned to another attorney. The pro bono coordinator will contact you and let you know if the case has been assigned to someone else. You can delete this case from your queue by clicking "Edit" at the top right of the "My Cases" screen. Press the red circle to the left of the case that you want to delete. The "Delete" button will appear on the right of the case. Press "Delete" and the case will be removed from your "My Cases" screen.

Contact Us
If you do not find the answer you are looking for in our FAQs, or if you have other issues or suggestions, please contact our technical support staff. Our knowledgeable technical support staff can assist you with problems or questions you may have about the iProBono Application. For technical support contact us at iprobono_ar@logicurrent.com.

In addition to a detailed description of your suggestion or issue, please include the name and version of the application. Alsp. please include the type of device you are using and the version of the device software (Apple operating system) that is running on the device. The more information that you provide to us, the better we can serve you. Thank you.

 

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